What aspect of team dynamics does CRM primarily aim to improve?

Crew Resource Management (CRM) primarily aims to enhance interpersonal communication within teams, particularly in high-stress environments such as firefighting and emergency response. Effective interpersonal communication is critical in ensuring that all team members can share information, express concerns, and collaborate efficiently. CRM training focuses on developing skills in clear communication, active listening, and assertiveness, which contribute to building trust and understanding among team members.

Improved interpersonal communication helps prevent misunderstandings, reduces the likelihood of errors, and fosters a culture of openness where all voices are heard. This is essential in emergency situations where rapid decision-making and coordinated action are crucial for safety and effective response. By focusing on interpersonal communication, CRM vastly improves the overall dynamics and effectiveness of teams operating under pressure.